Refund and Return Policy

When your order arrives, please check that you have received the correct items and that nothing is missing.

Defective or Incorrect Items

We accept returns or exchanges if the item delivered is damaged or defective, or differs from the item you ordered. In such cases, we will cover the return shipping costs.

Please contact us by email or telephone within 7 days of receiving your order.

If an item is damaged or defective, please include a photograph of the affected area and a description of the issue when contacting us.

We will advise you individually of the refund method and timing for a return.

Depending on the availability of replacement stock, delivery of a replacement may take some time.

Cancellations, Returns, and Exchanges for Personal Reasons

Except for items that are defective on arrival or delivered incorrectly, we do not accept returns or exchanges for personal reasons after dispatch.

The cooling-off system does not apply to mail-order or online purchases.

If we accept a return on an individual basis for personal reasons, you are responsible for the return shipping costs. We will provide return instructions in advance.

Prolonged Absence or Refusal of Delivery

If you are absent when delivery is attempted, please check the delivery notice.

Please contact the carrier listed on the delivery notice within 5 days.

Please collect your order within the carrier’s holding period.

If you do not collect your parcel before the holding period expires, it will be returned to our shop.

If the parcel is returned, you may be charged for both the outbound and return shipping costs.

We respond to orders and inquiries in turn during business hours.

Email inquiries are accepted 24 hours a day.

Contact

Email: info@blunooo.com

Telephone: 070-9147-7234 (Uno)